Refund policy

Return & Refund Policy

At VIAA Wellness Rituals, customer satisfaction is important to us. We strive to deliver high-quality products that meet our standards and your expectations.

Returns

Due to the personal care nature of our products, we do not accept returns on opened or used items.

Returns are only accepted if:

  1. The product received is damaged during transit.
  2. You received the wrong product.
  3. The product is defective upon delivery.

To request a return, please contact us within 48 hours of receiving your order with:

  1. Your order number
  2. Photos of the product
  3. Photos of the package

Refunds

Once your request is reviewed and approved, your refund will be processed to your original payment method within 7–10 business days.

Exchanges

We offer replacements for damaged, defective, or incorrect products, subject to stock availability.

Non-Returnable Items

  1. Opened products
  2. Used products
  3. Products damaged due to misuse
  4. Gift cards or promotional items

For assistance, please contact our customer support team.